The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #5: The Enterprise Internet of Things
by Dr Nigel Martin, on 14-Oct-2017 15:55:00
In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.
The Internet of Things (IoT) is a hot topic in IT right now. Much of the focus is around Consumer IoT (CIoT), i.e. how bringing connectivity and intelligence to consumer devices and other objects that consumers interact with can enhance the customer experience. But how can bringing previously stand-alone devices online improve service management? How can we implement an Enterprise Internet of Things (EIoT) to benefit the organization?
- Enterprise IoT is immature in many areas of the business and the lack of proven ROI may put off all but the innovators and early adopters.
- Non-IT service domains will need considerable consultative support from IT to bring IoT-enabled devices into play.
- The flood of data that EIoT brings will require careful Capacity Management, an IT process that is still immature in many organizations.
- The addition of a wide variety of new and unfamiliar “end nodes” brings new types of vulnerability that the IT security team must handle.