The 7 steps crucial to achieving higher IT Maturity (and how to get over them)

by Stephen Brunsdon, on 22-Nov-2017 13:14:00

For IT, it is both the best and worst of times; the perfect opportunity and the perfect storm. Just at the time when technology has become the most critical to running, growing and transforming businesses, IT departments are collapsing under the weight of their own legacy.

IT maturity is something that business and IT leaders crave, but have great difficulty in achieving. It has reached an impasse that must be crossed for IT to remain relevant in the digital age. Data from Gartner shows that the average enterprise IT maturity is static at Level 21.

The lack of movement inevitably causes frustration that the “tipping point” is in sight, but seemingly just out of reach. The reality is that the transition from level 2 to level 3 is a difficult journey requiring a multi-faceted transformation of the IT department.

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Organizations that push to transform and make the jump from average to high maturity will achieve a level of performance that regains the trust of the business and achieves the agility required to lead the business into the digital age with confidence.

All of the above factors are entwined, but each needs to be strongly harnessed to be able to push an organization through the barrier to Level 3 maturity and lay the foundations for further progress. Failure to implement these processes in full will only lead to temporary success.

To ensure these fixes are more than just temporary, it is important to understand the seven steps required to enhance overall IT maturity.

IT maturity itself is distinctly subjective, varying within a single organization, across industries, business models and stages of corporate evolution. While small startups have neither the time nor capabilities to be concerned with IT maturity, larger firms know all too well the importance of becoming mature.

The only true measure of IT maturity is what the business says it is. Because too few business executives are able to articulate precisely what a mature IT organization would look like to them, it is the job of IT to help the business reach a consensus on what the end goals are before formulating a roadmap to achieving this level of proficiency.


[1] Gartner, ‘How to Establish a Service-Optimized Organizational Structure’, Monika Sinha (Analyst), 31 August 2016.




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