Axios Blog

Trend 1: Integrating ITSM and ITOM

The increased importance of “go-faster” mentality in IT Operations means that teams need to adapt to new ways of working whilst keeping an eye on operations and assets.

An integrated ITSM-ITOM infrastructure allows your organization to deliver high quality service, more efficiently and cheaper than ever before. This is achieved mainly through better management, control, and insight into the technology supply chain that make up IT services.

Integrating ITSM and ITOM also allows service management to automate routine IT and service delivery tasks such as on-boarding, software access requests and fulfillment, upgrades, patching, compliance audit readiness checks, supplier management and pro-active maintenance on components which underpin critical business services.

This will give your business greater visibility of processes, better efficiency, lower overhead costs and enhanced staff productivity. Since IT is no longer wasting time on low labor-intensive tasks, they can instead concentrate on higher-value projects.

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Want to learn more about the 2018 ITSM Trends? Read our other blog posts in the series:

Further Reading

 A Practical Guide to Integrating ITSM & ITAM

 Want to get all the 2018 Trends in one place? Read the full whitepaper: “The 5 key ITSM goals to help drive operational efficiencies in 2018”

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