In our previous blog post, “Secure your IT Services with ITOM basics”, we looked at how your organization can protect its IT assets through a comprehensive IT Security plan and a fully integrated ITOM Suite.
This post focuses on the importance of utilizing AI and becoming “AI-ready” by creating a robust CMDB and maintaining a strong data set.
The most common use of AI in organizations has been automation. The streamlining of processes, applications and management has invariably sped up over the past five years through a series of automation practices.
It’s now more pervasive than ever, so how can you use AI as a strategic measure to maximize productivity and efficiency?
Key Fact: Exploit AI to drive automation, process manipulation, predict user needs and present a seamless user experience.
Additionally, a sound Knowledge Base and ChatBot functionality is another cost-saving, efficiency-boosting method which has gathered interest across the ITSM industry.
AI and ChatBot’s have limited value without a comprehensive knowledge base around your service portfolio and user personas needs. Users still prefer to engage with an informed individual Vs an automated bot service.
Our Top Tips
Want to learn more about the 2018 ITSM Trends? Read our other blog posts in the series:
- Trend 1: Integrating ITSM and ITOM
- Trend 2: Secure your IT Services with ITOM basics
- Trend 4: Cloud First
- Trend 5: Optimizing a Digital Workplace
Do you have the data structure fundamentals in place…are you ready for AI? Read our Case Study:
Want to get all the 2018 Trends in one place? Read the full whitepaper: “The 5 key ITSM goals to help drive operational efficiencies in 2018”