The final part in our blog series concentrates on optimizing a Digital Workplace and creating an agile environment which improves communication throughout your organization.

 A Digital Workplace is brought to life by a combination of strategic planning, operational management and effective governance, high end-user experience and a secure and flexible technology in the background.

It’s no wonder organizations aim to implement such a model to suit their own business requirements.

Much like a physical workplace, for a digital workplace to work efficiently there needs to be sufficient buy-in from staff and management alike, regardless of whether the integration of services and tools are present.

To be successful, you need to put specific emphasis on creating a virtual equivalent of the physical workplace which has accessibility, the right back-end reporting, is intuitive and, most importantly, has integration between departments.

Our Top Tips

Want to learn more about the 2018 ITSM Trends? Read our other blog posts in the series:

• Trend 1: Integrating ITSM and ITOM
• Trend 2: Secure your IT Services with ITOM basics
• Trend 3: Utilizing AI to save money
• Trend 4: Cloud First

Further Reading

Want to get all the 2018 Trends in one place? Read the full whitepaper: “The 5 key ITSM goals to help drive operational efficiencies in 2018”