Trust: the not-so-secret ingredient for developing better service management
by Patrice Burnside, on 29-Oct-2017 15:02:00
Trust: it's the not-so-secret ingredient you need for creating better service management.
And in this, our final instalment of the human dimension of service management, you'll see why service management experts Stephen Mann and Rebecca Beach say that your ESM journey should include a mix of IT-push and enterprise-pull. Without this dymanic, you risk alienating the rest of the organization from the outset. Work with this mindset, and from there you can help build organizational trust in service management.
We thank ITSM gurus Stephen and Rebecca for offering their insights throughtout this series, where we've explored the universal challenges of how to engage colleagues who may be new to service management, or who may feel threatened by it, or have other concerns about how it will impact their job and responsibilities, etc.