What is SIAM and what can it do for your IT organization?

by Stephen Brunsdon, on 30-Nov-2017 12:25:00

Increasing service expectations, automation, budget, business alignment and efficiency: how can your IT organization consolidate these leading ITSM trends into a single end-to-end service management service this year?


More importantly, the question should be: how can your team make 40% savings and transform the way they deliver services1?

The practice of Service Integration and Management (SIAM) is hardly a new concept, but as a function it is gradually being adopted by IT leaders as they look to eliminate common plights experienced within the ITSM community.


Whether you are looking to adopt a multi-sourcing or single supplier model, end user experience and efficiency lie at the heart of SIAM. The continued evolution of ITSM has led the industry through various iterations, with the latest driving ESM to incorporate ITAM, and ITAM to incorporate SIAM.

Our latest whitepaper, entitled “Managing complexity from a single source of truth”, written by ITSMF CEO Barclay Rae examines why SIAM has become an essential tool for your IT organization.

This paper explores the myriad of business drivers concerning top IT leaders which SIAM attempts to address. These include, but are not limited to the following:

1.    Risk reduction
2.    Supplier flexibility
3.    IT-business alignment

IT organizations are increasingly detachingthemselves from multi-year partnerships with one supplier. This measure can drastically reduce the amount of risk experience within the business. Additionally, the more IT is aligned to the end goals of the business, the more relevant IT becomes in driving efficiencies and boosting end user satisfaction.

What can SIAM do for you?

Despite spending on external and internal IT services increasing, Gartner report that only 11% of respondents say that have mastered their approach to sourcing.

Getting the best out of multi-sourcing is often seen as difficult, but done properly can deliver real-world benefits. itSMF explains that organizations have the functionality to assign “service towers” which are accountable for demand management. Unplanned resource requirements are more likely to be dealt with by external suppliers, leading to increased response times. 





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