Axios Blog

by Markos Symeonides, on 22-May-2020 16:36:58

AI is redefining the service desk agent role. Virtual agent chatbots can interact directly with employees to handle low level tasks like password resets, issues which have clear algorithmic fixes, …

Read Story
Topics:Service DeskAIChatbotOrganizations and people

by Markos Symeonides, on 19-May-2020 16:29:15

With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in demand—with new apps and new devices making life difficult for …

Read Story
Topics:Self-ServiceService DeskCovid-19Gartner

by Markos Symeonides, on 18-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

Read Story
Topics:ITSMITIL 4Optimize and automate

by Markos Symeonides, on 15-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

Read Story
Topics:ITSMITIL 4Keep it simple and practical

by Markos Symeonides, on 12-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

Read Story
Topics:ITSMITIL 4Think and work holistically

by Markos Symeonides, on 08-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

Read Story
Topics:ITSMITIL 4Collaborate and promote visibility

by Markos Symeonides, on 05-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

Read Story
Topics:ITSMITIL 4Progress iteratively with feedback

by Markos Symeonides, on 01-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

Read Story
Topics:ITSMITIL 4Start where you are

by Markos Symeonides, on 28-Apr-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

Read Story
Topics:ITSMITIL 4Focus on value

by Martin Stewart, on 24-Apr-2020 15:00:00

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes Information and technology Partner and …

Read Story
Topics:ITIL 4IT Service ManagementPartners and suppliers

Axios Blog

More...