Published: March 2021
ITSM tool buyers often evaluate vendors based on their positioning in industry research analyses without carefully considering whether these vendors align with their current organizational requirements. This can cause I&O leaders to overinvest in solutions that reach far beyond their level of maturity.
Gartner’s latest research note is a comprehensive 6-step guide designed to help select an ITSM product and vendor whose capabilities will deliver value and enable measurable I&O improvements without unnecessary overspend.
Gartner 6 Smart Steps for ITSM Tool Selection Success Chris Matchett, Rich Doheny, and Keith Andres, 02 March 2021.
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