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Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices

I&O leaders seek opportunities to automate proactive management of their environments, as demands on I&O organizations grow.

Gartner AITSM 400 (51)

According to Gartner, "Leading ITSM tools and related products will support all four domains of AITSM, and successful I&O leaders in 2023 will have harnessed the benefits of these technical evolutions by first optimizing their ITSM practices. These I&O leaders understand that AITSM requires quality data from which to learn, predict and react."

AITSM is not an acronym; rather, it is an initialism. It is a concept that refers to the application of context, advice, actions and interfaces of AI, automation and big data on ITSM tools and optimized practices to improve the overall effectiveness, efficiency and error reduction for I&O staff.

This report describes the four domains of AITSM, including the subelements, use-case examples, benefits and risks of each.

Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices,Chris Matchett, 21 September 2020.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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