ITSM Whitepaper

For decades, IT has been under pressure to improve services and reduce costs, driving the evolution of best practice frameworks such as ITIL®. Enterprise Service Management (ESM) is about extending the success that IT has achieved to other “non-IT” support functions in the business to improve operations.

But where do you start with implementing ESM? How can you succeed? Having a solid strategy is critical, as is gaining a better understanding about how your internal business services work.

In this whitepaper you’ll find out more about:

1. Planning an ESM adoption methodology
2. The sequential approach
3. The prioritized approach
4. People and teams you need in order to succeed
5. Case studies: ESM in practice

Complete the form on the right to access the whitepaper now