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ITSM Whitepaper

Implementing Enterprise Service Management

Implementing ESM

For decades, IT has been under pressure to improve services and reduce costs, driving the evolution of best practice frameworks such as ITIL®. Enterprise Service Management (ESM) is about extending the success that IT has achieved to other “non-IT” support functions in the business to improve operations.

But where do you start with implementing ESM? How can you succeed? Having a solid strategy is critical, as is gaining a better understanding about how your internal business services work.

In this whitepaper you’ll find out more about:

  1. Planning an ESM adoption methodology
  2. The sequential approach
  3. The prioritized approach
  4. People and teams you need in order to succeed
  5. Case studies: ESM in practice
 
Complete the form on the right to access the whitepaper now
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