For decades, IT has been under pressure to improve services and reduce costs, driving the evolution of best practice frameworks such as ITIL®. Enterprise Service Management (ESM) is about extending the success that IT has achieved to other “non-IT” support functions in the business to improve operations.
But where do you start with implementing ESM? How can you succeed? Having a solid strategy is critical, as is gaining a better understanding about how your internal business services work.
In this whitepaper you’ll find out more about: