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How-to guide

Improving ITSM by leveraging user feedback

Voice-of-the-User

In this how-to guide we look at how you can build a Voice-of-the-User (VoU) program to tap into feedback and better align services with end user expectations.

In this how-to guide you’ll find out:

  • How to plan a Voice-of-the-User strategy
  • How to “pull” feedback from the end user community
  • User feedback “listening posts” you need to set up
  • Challenges in analyzing and prioritizing innovations
  • Measuring results and demonstrating ROI
 
Complete the form on the right to access the how-to guide now
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