ITSM 2020
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IT Service Management for 2020: Transform the Customer Experience through Self-Service, Mobile and AI

Webinar with George Spalding and Kevin Patterson

Expectations for End-User experience are evolving rapidly. What you are doing today will most certainly not be up to par tomorrow and beyond. (What got us here, won’t get us there.) 

The landscape of Self-Service today, while functional for some, is still considered to be an obstacle course for users at many organizations. Even though “search” has been integrated into most End-User Portal experiences for years, the quality of results from those searches continues to be very hit or miss.

Join George Spalding, EVP at Pink Elephant, and Kevin Patterson, Business Development Manager at Axios Systems, for a discussion about the landscape of Self-Service today and where it is headed over the next 12 months and beyond.

ITSM 2020: Transform the Customer Experience through Self-Service, Mobile and AI
Presenters: 
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George Spalding, ITSM expert and EVP at Pink Elephant
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Kevin Patterson, Business Development Manager at Axios Systems
In this webinar we will uncover the emerging technologies for 2020 that vastly improve the user experience. We will discuss how to lay the foundation today to better leverage the feature functions of tomorrow.

  • Improving AI chatbot technologies
  • A Mobile Experience outside the Portal
  • IVR call center revolution
Around the world, Enterprise Business chooses Axios Systems for exceptional service management software solutions.

“The product works out of the box. With minimal configuration you’ll have exposure over your infrastructure to a level you’ve not had before, allowing you to make informed business decisions.“ 

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FedEx
Aviva
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