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ITSM Trends 2017

The 7 key goals and objectives this year

2017 ITSM Trends

2017 looks to be an exciting year for service management, with previous service silos being unified and the worlds of ITIL® efficiency and service experience increasingly colliding.

The trends for 2017 appear endless: CMDB, ITAM, Service Catalog and automation are all on the rise. But which of the “7 in ‘17” has the biggest effect on your organization?

Read the whitepaper to discover:

  • IT’s increasing shift towards business alignment and why it needs to happen
  • The importance of what and when to automate
  • How you can avoid repeating the same mistakes each year
 
Complete the form on the right to access the whitepaper now

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