ITSM trends in reviewIn an industry obsessed with metrics, we often measure progress on a daily, monthly, or yearly basis.

But today, having unearthed a selection of ITSM trends predictions from a decade ago, we dig further. This complimentary whitepaper explores which theories came true, which didn’t, and critically, explores the industry’s future direction.

Join us for an IT flashback. Get insights from leading ITSM experts. Download the service management predictions paper now.

Click through to explore:

  • The rise of SaaS-based ITSM
  • Broader adoption of ITIL® definitions
  • A deeper focus on internal process improvements, and more
 
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