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Improving IT Service Delivery

Key IT Improvement Questions to Ask

Improving IT Service Delivery

Planning an IT service improvement roadmap is complex and requires consultation with many stakeholders from within IT and the business. There will be many questions that need to be asked.

Asking the right questions will help you gather the information you need to make sound strategic planning decisions. The result is a workable IT maturity improvement roadmap that will deliver a more capable, agile and cost-effective IT department.

In this how-to guide you’ll find out:

  • The power of questions in IT strategy
  • The big four questions for managing improvement projects
  • Questions to ask at each stage
  • Questions vs. Metrics
  • The importance of questions in IT culture
 
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