In this whitepaper, we look at the three critical capabilities that service desks need to put in place to manage demand quickly and efficiently and ensure employees get what they need to stay productive. Self-service access to services and support is the most effective model for handling thousands of service requests and support cases. Smart behind-the-scenes automations enable both instant delivery of services and real-time detect-and-correct infrastructure resilience. And effective knowledge management is critical to empowering service desk agents and employees to solve issues quickly and efficiently so that high productivity is maintained throughout.
“The product works out of the box. With minimal configuration you’ll have exposure over your infrastructure to a level you’ve not had before, allowing you to make informed business decisions.“