<img alt="" src="https://secure.leadforensics.com/151457.png" style="display:none;">
AdobeStock_134130595-2

Webinar

Key strategies for reducing service desk calls

Reduce service desk calls

The service desk is the interface with the business, but it can get overloaded and cause support to suffer. To release the bottleneck, the service desk needs to understand the nature of demand and manage traffic more efficiently.

In this webinar, George, Brian and Martin examine the variety of demands on the service desk and look at how calls can be better managed. We look at the strategies, tactics and tools that help reduce calls, improve IT performance and increase IT customer satisfaction.

In the webinar we discuss:

  • The types of demand that the service desk has to handle
  • The causes of inbound traffic to the service desk
  • How to devise a tailored strategy to better manage demand
  • How new best practices and channels help reduce and divert demand
  • Where tools fit into the equation
 
Complete the form on the right to access the webinar now
FedEx
Aviva
logo-sobeys
ScottishGov
587b50af44060909aa603a7b
Mohawk
AssociatedBritishFoodsLogo
Network-Rail-Logo-copy
HM_Revenue_&_Customs.svg