See the human side of service managementAs ITSM experts Stephen Mann and Rebecca Beach write, applying the good practices of IT service desk methodology can help build more harmonious working relationships across the business. With stronger working relationships, everyone can enjoy more efficient processes, better output, smarter use of business resources, etc.

But as with virtually all cultural or organizational change, any mention of change can bring resistance, reluctance, and, ultimately, fear. That’s why it’s absolutely vital that we pay special attention to building and maintaining relationships throughout the process of introducing Enterprise Service Management (ESM) as a concept and then as a solution.


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