Service Catalog how to improve usabilityWhen planning service delivery, your initial focus should be on creating an overarching IT service portfolio that aligns with stakeholder requirements and expectations.

Then, in order for the business vision to be fulfilled, you must architect the Service Catalog for optimal uptake.

Learn how to:

  • Conduct a needs analysis
  • Simplify service descriptions
  • Reveal IT’s value with greater uptake
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