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ITSM Industry Whitepaper

Top 7 ITSM Trends for 2014 and Beyond

Download the Trends

Recent research has again highlighted the growing pressure on IT to deliver service across the entire organization. Indeed Deloitte’s CIO survey which compiled feedback from 1,600 CIOs indicates that 82% of them are prioritized to supporting business service and innovation.
 
Our latest whitepaper highlights the seven key IT service management trends and the key challenges you will face in improving your IT service delivery.
 
Read the report to find out more about:
  1. Business-IT Fusion
  2. End User Experience (EUX)
  3. Ominchannel IT Support
  4. BYOD becomes BYOT
  5. Shadow IT and IT as a Service Broker
  6. Big Data and Analytics
  7. Knowledge Management
Download and read the whitepaper today
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