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Unlock the Value of ITIL 4 with 5 Key Takeaways that can be Used Today!

A Webinar with Pink Elephant and Axios Systems

On-Demand

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Presenters: 
Troy DuMoulin(100x100)

 

Troy DuMoulin
 VP Research and Development at Pink Elephant

Ed Perez (100x100)

 

Ed Perez
Senior Business Solutions Consultant at Axios Systems

As ITIL continues to evolve and expand to provide a holistic and integrated view of IT Service Management it is easy to lose sight of the fundamental practices that make day-to-day IT management life sustainable. In this practical webinar Troy DuMoulin and Ed Perez will look at 5 Key Takeaways any organization can use from ITIL 4 best practices that enable improved service delivery without complex requirements and high levels of process maturity.

Join Ed and Troy on this practical results-based webinar that will address 5 key value-based takeaways you can enable and automate using IT management practices and the Axios assyst platform. The 5 key takeaways discussion will address:

In this webinar you'll find out:

1. How to establish a mission-based prioritization model
2. How the service desk can quick start proactive Problem Management
3. How to use the classic availability report to support Problem Management
4. How to use lean value stream mapping to enable Request Management
5. How to begin capturing service metrics in workflow records
 
Around the world, Enterprise Business chooses Axios Systems for exceptional service management software solutions.

“The product works out of the box. With minimal configuration you’ll have exposure over your infrastructure to a level you’ve not had before, allowing you to make informed business decisions.“ 

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