Early in 2020 the world’s largest “unofficial” work from home experiment began, with many traditional office workers being forced to work remotely for the first time in their career. This experience may be the catalyst that transforms our working and engagement models into “digital as the new norm”. Many organizations learned early that they were not prepared for increased pressure on the Service Desk and have struggled to service demand. The organizations which have been successful have benefitted from a solid foundation of communication, collaboration and digital engagement mindset.
In this webinar we will discuss how ITSM and a shared portal can help:
“The product works out of the box. With minimal configuration you’ll have exposure over your infrastructure to a level you’ve not had before, allowing you to make informed business decisions.“